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HootyCutie Designs is unique custom clothing for both girls and boys newborn to size 8 years. I am commited to making my customers happy. Please let me know if there is anything I can help you with.
Made to order items - Typically orders ship out in 1-2 weeks. This may vary depending on the season. Contact me if you have a specific shipping need before you make a purchase. If for any reason I will not be able to complete your order in the time frame listed at time of purchase, I will contact you. All orders are processed in the order they are received by payment date. Rush orders may be available with a rush surcharge. Please contact me before purchasing.
Every listing will inform you of the sizes available for the specific item. If you have a question on sizing, please contact me before purchasing. I do not do adult/woman's clothing.
Please note that all my items are handmade me. Please allow for slight differences. That is the beauty of handmade... no two items are exactly alike.
HootyCutie Designs excepts all major credit cards - payments are processed through PayPal. You do not need a PayPal account to pay, just click the link to pay with a credit card without logging in when you checkout. Items must be paid for within 72 hours of checkout.
Please note that buys are responsible for any and all duties and customs charges that may be incurred as well as any shipping insurance which is not included in my shipping prices.
USA domestic packages are sent First Class Mail (2-5 days). All itmes will be shipped with delivery confirmation. If you prefer Priority shipping (2-3 days) or Express Shipping (1-2 days), please contact me and I will add it to your order.
For international purchases, I use USPS Priority Mail. Delivery times vary greatly due to customs. I'm sorry to say that I have no control over delays in international shipping.
I cannot be responsible for lost or damaged packages once they have left my hands. I highly suggest purchasing package insurance from USPS (which is not included in my standard shipping prices). All you have to do is contact me and I will add it to your order. If by some misfortune your package is lost or damaged, I would be happy to replace the item if you materials and shipping cost. Thank you for your understanding in this matter.
REFUNDS AND EXCHANGES:
Customer service is very important to me. I want to make y'all happy! Please contact me with any questions you may have about your order.
I am happy to accept exchanges on NON-CUSTOM orders if returned in the same new condition in which it was sent to you. I will not take exchanges on any item that was made specifically for you. Understand the sometime the materials are no longer available to make the exact same outfit. If that is the case we will work together to select new materials of equal value.
WARRANTY: If any constructional malfunctions occur (i.e. elastic pops, seams undo, stitching in hem comes out) send it to back to me for repair at no charge. However, I do not cover damage due to normal wear and tear, such as stains, rips in fabric, stretched out elastic, etc.
WASH: Most clothing items are machine washable, but I highly recommend the delicate or hand wash cycle. Cold water only. No Bleach.
DRY: To preserve the quality, please hang your clothing or lay fat to dry. Iron as needed.
USE OF PHOTOS PROHIBITED.
By purchasing product(s), the buyer assumes all responsibility for its use, and understands the products should be used with adult supervision and should not be used by unsupervised children. The use of these products is entirely at your own risk. All products are provided "as is" without warranty of any kind. By using and/or purchasing products from this, or any other, HootyCutie site you acknowledge that your use is at your sole risk and that you assume all responsibility for the us of any item purchased from HootyCutie, LLC DBA HootyCutie Designs. HootyCutie Designs specifically disclaims any liability for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential dames. Any legal action of any type is agreed to be waived by the user by using and/or placing an order on this site.
** By making payment you understand and agree to the above information.